In-clinic sessions
Private, face-to-face support at our Geelong-based clinic.
EAP & Workplace
EAP, psychological safety and workplace wellbeing support.
Confidential, professional support for employees, managers and organisations, available in clinic, onsite or via telehealth.
Established EAP and organisational mental health support.
Emerald Tree partners with organisations to support psychological safety, workplace wellbeing and the mental health of their teams. Our Employee Assistance Programs help employees navigate personal and work-related challenges that may affect wellbeing, performance, engagement and productivity.
Every workplace, and every person, is different. We tailor EAP support to the needs of your organisation and your people, with responsive care that strengthens workplace communication, manager confidence, culture and wellbeing.
Telehealth services
Phone and secure video options for accessible, flexible support.
On-site support
Workplace visits for check-ins, support services and critical incident response where appropriate.
Manager support
Practical guidance for leaders supporting staff wellbeing.
Critical incident response
Compassionate early support after workplace incidents, with follow-up pathways to help teams process and recover.
Local provider
Responsive Geelong-based support for local organisations.
For organisations
Emerald Tree can provide one-off workplace support, ongoing EAP arrangements, critical incident response and flexible wellbeing support shaped around your organisation's needs.
Our goal is to provide convenient, high-quality care that prioritises the mental health and wellbeing of your team, wherever support is needed.
One-off supportOngoing EAPCritical incidentsFlexible workplace support
For employees and managers
Employees can access confidential support for personal, family, wellbeing and workplace concerns, including stress, burnout, relationship support, parenting challenges, conflict resolution and workplace communication. Managers can access practical guidance around supporting staff, responding to wellbeing concerns and arranging appropriate next steps.
Book EAP appointment Enquire about EAPPsychological safety
Support for psychosocial risk and workplace wellbeing.
Victoria's Occupational Health and Safety (Psychological Health) Regulations 2025 have sharpened attention on psychosocial hazards, psychological safety and mental health risk management at work.
Emerald Tree supports employers with practical wellbeing pathways, EAP access, staff support, critical incident response and manager consultation that can sit alongside internal OHS, HR and legal advice.
Manager support and Accidental Counsellor guidance
Managers can access support for difficult conversations, staff wellbeing concerns, distressed employees, psychological safety, workplace conflict and leadership challenges.
- Knowing what to say, and what not to say
- Supporting distressed employees without becoming the therapist
- Appropriate referral pathways and escalation
- Leadership support during conflict, stress or change
Workplace support areas
Responsive support for real workplace pressures.
Critical Incident Response
Early support, debriefing and follow-up pathways after distressing workplace events.
Psychological Safety
Consultation and support pathways that help organisations respond to psychosocial hazards and wellbeing concerns.
Conflict Resolution
Support for workplace conflict, communication strain and relationship repair where clinically appropriate.
Stress & Burnout
Confidential support for employees navigating stress, fatigue, overwhelm and recovery.
Leadership Support
Practical support for managers carrying complex people, wellbeing and performance conversations.
Whole-person Support
Therapy for relationship support, parenting challenges, grief, change and personal issues that affect work.
Responsive support, wherever your workplace is.
Emerald Tree has provided on-site workplace support beyond Geelong, including travel as far as Warrnambool for mental health check-ins, critical incident responses and direct workplace support services.
Time-billing practice
Emerald Tree operates as a time-billing practice. Fees apply to direct sessions, travel, consultations, team meetings, reporting and professional correspondence as needed.
EAP questions
Frequently asked questions
Are EAP sessions confidential?
Yes. EAP therapy conversations are confidential. Employers receive only agreed service and billing information, not personal session details or the content of sessions.
What can employees use EAP for?
Employees can use EAP for personal, family, wellbeing or workplace concerns, including stress, anxiety, relationship issues, grief, burnout, conflict, change, sleep concerns and coping after difficult events.
Does my manager need to know I am using EAP?
In most cases, no. Employees can usually access EAP directly. If a manager helps arrange support, the therapy conversation remains private unless there is a serious safety concern or another legal requirement.
How many EAP sessions are included?
The number of sessions depends on the employer agreement. Emerald Tree can help employees understand what is available under their organisation's EAP arrangement before booking.
Can EAP be used by telehealth?
Yes. EAP sessions may be available in clinic, by phone or by telehealth where clinically suitable. Some workplace support can also be arranged onsite.
What happens when someone books through Zanda?
The booking pathway explains that the person is leaving the Emerald Tree website and going to Zanda, our secure booking system. The person may need to enter their organisation details so the correct EAP arrangement can be confirmed.
Can managers refer an employee to EAP?
Managers can encourage an employee to contact EAP and provide booking information, but therapy works best when the employee chooses to engage. Managers should avoid asking for private clinical details.
What support is available for managers?
Managers can access practical guidance about difficult conversations, distressed employees, staff wellbeing concerns, workplace conflict, psychological safety, leadership challenges and Accidental Counsellor situations.
Can Emerald Tree support critical incidents?
Emerald Tree can discuss critical incident support, including early guidance for managers, staff support pathways and follow-up therapy options. Immediate danger or emergencies should always be escalated to 000.
What information does an employer receive?
Employers may receive aggregate usage or service information where agreed, such as number of sessions used. Personally identifying session notes, diagnoses and private therapy content are not provided to employers.
Can EAP support alcohol, vaping, sleep or stress concerns?
Yes. EAP can support common wellbeing concerns such as stress, sleep, alcohol reduction, vaping reduction and coping strategies. Higher-risk issues may require GP, crisis or specialist referral alongside EAP support.
Which EAP partners does Emerald Tree work with?
Emerald Tree works with a range of EAP and organisational partners, including partners such as MELI, Gforce, Cultura and Timbertruss. Employees should include their organisation details when enquiring so the correct pathway can be confirmed.
How can an organisation set up EAP with Emerald Tree?
Organisations can contact Emerald Tree to discuss workforce needs, access pathways, booking arrangements, critical incident support, reporting expectations and launch materials for staff.